Política de reembolso

Our Returns and Exchanges Policy

If you have any questions, contact us at orders@crawfordperformance.com

If you have any technical questions, contact us at technical@crawfordperformance.com

Reach out to our team. We love to help!

Returns / Exchanges:

RETURNS AND CANCELLATIONS ARE ACCEPTED AND AUTHORIZED 
ENTIRELY AT THE SOLE DISCRETION OF CRAWFORD PERFORMANCE.

In the event you purchased a Crawford Performance part from a Crawford Performance dealer, any warranty claims must go thru the selling dealer.
All orders have a maximum thirty (30) day return window at the sole discretion of Crawford Performance.
Asking for a return doesn't guarantee a return or refund. 

Parts discounted more than 10% off MSRP are non-refundable and non-returnable. 

Any claims of missing parts or hardware must be submitted within 5 days of delivery as posted on the shipping carriers website to be considered for warranty or shipping claim reimbursement.

Shipping charges are not refundable, once the item has shipped the customer will be responsible for all cost incurred.

Do not install the product if you are not sure it's the correct part.
Installed parts are not returnable and ineligible for any refunds or credits, no exceptions. To be clear if you install any part, it is yours to keep. 
 
Any item with a warranty will be replaced, not refunded per the warranty guidelines.

If you have been shipped an incorrect item, we will replace it at no charge to you, under warranty and not refunded. 

Asking for a RMA (return authorization number) does not automatically guarantee a return as defined in the above section. 

If approved, you will receive an RMA. You will be responsible for shipping and the cost of shipping the item back to Crawford Performance. It must include the RMA number that we provided you in the original package. 

Upon receipt of your item, Crawford will inspect it for any damages, missing items, and to make sure the product does not have any usage beyond new sellable condition (i.e. signs of installation, no missing parts, cracked paint from installation, scratches, etc.)  After the inspection Crawford will offer a warranty replacement/exchange at their discretion, or issue a store credit at their discretion. Again, if the product has been installed or used, Crawford will not accept the return and no credit or exchange will be issued. 

If you have any questions, contact us at orders@crawfordperformance.com

If you have any technical questions, contact us at technical@crawfordperformance.com

Products that are received by Crawford Performance in any of the following conditions are not eligible for return, and will not be refunded:

– Any product not purchased from Crawford Performance
-  Any custom ordered part or product (turbos, custom work, etc)
– Any product that does not exhibit the described reason for the return
(i.e., customer cites wrong product sent but upon inspection, product was installed, damaged, modified, or has a warranty).
– Any product that is returned without all original packaging and accessories. 
– Any product that has been installed. We offer technical support for this reason.
– Any product that exhibits physical damage or improper installation.
– Any product which appears tampered, customized or altered in any way.

Standard Warranty:

Air Oil Separators' - V2's, V3, Baja's - Limited Lifetime Warranty -
Free Replacement on a *Manufacturer Defect* to the original purchaser.
No refunds
Only applies to the Air Oil Separator canister itself and not components such as hoses, hardware, etc. 

Billet Power Blocks' - Limited Lifetime Warranty - 
Free Replacement for a *Manufacturer Defect*, no refunds to the original purchaser
No refunds for installed parts. A manufacturer defect only applies to the Billet Power Block itself and not wear-item components such as hoses, gaskets, etc. 

Crawford Built Short Block's - Please read carefully
12,000 mile warranty. Additonal warranty is available. Contact customer service for latest warranty informayion and pricing. 
Crawford Short Blocks offer no refunds. They are not returnable. No exceptions. Non-cancelable. 
When you order a short block we immediately purchase components to build your short block. They are non-returnable therefor your short block in non-cancelable or returnable. 
Our standard 30 return policy does not apply to any Crawford Built short block.
Crawford Built short blocks are designed for racing and off-road purposes only. 
You accept all risk and liability upon purchase of a Crawford Built short block. 
Once a short block is ordered, it cannot be cancelled.
By purchasing a Crawford Built short block, you agree to all of the above terms and conditions.

CrawfordSPEC Wheels by ICON Alloys -
Icon Alloys offers a limited lifetime warranty which can be found here: https://images.iconfigurators.app/images/categories/highres/ICON_2018_WARRANTY_INFO_1392.pdf

Exhausts - 1 Year Limited Warranty - Free Replacement on a *Manufacture Defect*. Only applies to the exhaust itself and not components such as gaskets, bolts, etc. 

KCHiLiTes Products - 23 Year Limited Warranty which can be found here: https://www.kchilites.com/legal/store/warranty

OEM Short Blocks - Refer to Subaru of America's Warranty.
Due to fraud this item is non-returnable, and non-cancelable. 
Once you order a short block plans are in motion making it non-cancelable.

Overland Products (excluding KC HiLiTes products) - 2 Year Limited Warranty - Free Replacement on a *Manufacture Defect* . Only applies to the physical product itself. Does not apply to powder coating or other components such as wiring, hardware, bushings, etc. 

Short Block Install Kit's - No Warranty. No Refunds. Not returnable. No exceptions.

Oil, Fluids & Petroleum Products - are non-returnable. No exceptions

*Manufacturer Defect* - Is at the sole discretion of the manufacturer, Crawford Performance. 

When you buy from Crawford Performance you are accepting and agreeing to our returns policy, exchanges policy, and any warranty offered by the third-party manufacturer, such as OEM short block etc. as well as our standard warranty without exception.

EU Return Policy — Crawford Performance

Applies to consumers located in the European Union. For all other regions, see our standard Return Policy.


Your Right of Withdrawal (14-Day Returns)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party you designate, other than the carrier) take physical possession of the goods. For orders shipped in multiple parts, the period starts when you receive the last item of the order.

To exercise this right, notify us of your decision by a clear statement before the 14-day period expires:

  • Email: [returns@crawfordperformance.com]
  • Mail: Crawford Performance, address per request
  • You may use the model withdrawal form at the bottom of this page, but it is not required.

Exceptions — Products That Cannot Be Returned

The right of withdrawal does not apply to:

  • Custom and built-to-order engines and engine components. Every Crawford engine build is assembled to your vehicle, application, and specification. Under EU law (Directive 2011/83/EU, Art. 16(c)), goods made to the consumer's specifications or clearly personalized are exempt from the right of withdrawal. All engine builds, custom short blocks, custom long blocks, and any product configured to your order are final sale.
  • Products that have been installed, run, modified, or damaged after delivery, to the extent the diminished value results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods (see "Condition of Returned Goods" below).

If you are unsure whether your product qualifies as custom-built, contact us before ordering. We will tell you straight.

Condition of Returned Goods

You may inspect a product the way you would in a shop — open the box, look it over, check fitment visually. You may not install it, run it, or mount it to a vehicle and then return it.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. If a returned part shows installation marks, tool marks, fluid contact, or heat cycling, we will deduct the corresponding loss in value from your refund — up to 100% for parts rendered unsellable.

How to Return

  1. Notify us within 14 days of delivery (see contact details above).
  2. Ship the goods back to us within 14 days of notifying us. Include your order number.
  3. You bear the direct cost of returning the goods. Given the weight and value of performance parts, we strongly recommend an insured, tracked service. Goods lost or damaged in return transit with insufficient packaging or no insurance are your responsibility.

Return address: Crawford Performance, [full street address], York, PA 17XXX, USA

Refunds

We will refund all payments received from you, including standard outbound delivery costs (but not supplementary costs if you chose a delivery method other than our least expensive standard option), without undue delay and no later than 14 days from the day we are informed of your withdrawal.

We may withhold the refund until we have received the goods back, or until you have supplied proof of shipping the goods back, whichever comes first.

Refunds are issued to the original payment method at no fee to you. Note: customs duties, import VAT, and brokerage fees paid on the original shipment are collected by your national authorities, not by Crawford Performance, and must be reclaimed from them directly where applicable.

Legal Guarantee of Conformity (Defective Products)

Independent of the 14-day withdrawal right, EU law entitles you to a minimum 2-year legal guarantee covering defects that existed at the time of delivery.

If a product is defective or not as described, you are entitled to repair or replacement free of charge, or — where that is not possible or not provided within a reasonable time — a price reduction or full refund. For defects appearing within one year of delivery, the defect is presumed to have existed at delivery unless we prove otherwise.

This legal guarantee does not cover:

  • Damage from improper installation, incorrect tuning, or use outside the product's stated application
  • Normal wear items (clutches, brake pads, gaskets, etc.) worn through use
  • Damage from racing, abuse, or accident

To make a claim, contact us with your order number, a description of the defect, and photos or video. We answer our emails and we stand behind what we build — that has been true since 1993.

This policy does not affect any additional voluntary warranty Crawford Performance may offer, and does not limit any of your statutory rights under the national law of your EU member state.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Crawford Performance, [address], [email]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

— Ordered on / received on: — Order number: — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date:


Last updated: July 2026