Our Returns and Exchanges Policy
If you have any technical questions, contact us at technical@crawfordperformance.com
Reach out to our team. We love to help!Returns / Exchanges:
RETURNS AND CANCELLATIONS ARE ACCEPTED AND AUTHORIZED ENTIRELY AT THE SOLE DISCRETION OF CRAWFORD PERFORMANCE.
In the event you purchased a Crawford Performance part from a Crawford Performance dealer, any warranty claims must go thru the selling dealer.
All orders have a maximum thirty (30) day return window at the sole discretion of Crawford Performance.
Asking for a return doesn't guarantee a return or refund.
Parts discounted more than 10% off MSRP are non-refundable and non-returnable.
Any claims of missing parts or hardware must be submitted within 5 days of delivery as posted on the shipping carriers website to be considered for warranty or shipping claim reimbursement.
Shipping charges are not refundable, once the item has shipped the customer will be responsible for all cost incurred.
Do not install the product if you are not sure it's the correct part.
Installed parts are not returnable and ineligible for any refunds or credits, no exceptions. To be clear if you install any part, it is yours to keep.
Any item with a warranty will be replaced, not refunded per the warranty guidelines.
If you have been shipped an incorrect item, we will replace it at no charge to you, under warranty and not refunded.
Asking for a RMA (return authorization number) does not automatically guarantee a return as defined in the above section.
If approved, you will receive an RMA. You will be responsible for shipping and the cost of shipping the item back to Crawford Performance. It must include the RMA number that we provided you in the original package.
Upon receipt of your item, Crawford will inspect it for any damages, missing items, and to make sure the product does not have any usage beyond new sellable condition (i.e. signs of installation, no missing parts, cracked paint from installation, scratches, etc.) After the inspection Crawford will offer a warranty replacement/exchange at their discretion, or issue a store credit at their discretion. Again, if the product has been installed or used, Crawford will not accept the return and no credit or exchange will be issued.
If you have any technical questions, contact us at technical@crawfordperformance.com
Products that are received by Crawford Performance in any of the following conditions are not eligible for return, and will not be refunded:
– Any product not purchased from Crawford Performance
- Any custom ordered part or product (turbos, custom work, etc)
– Any product that does not exhibit the described reason for the return
(i.e., customer cites wrong product sent but upon inspection, product was installed, damaged, modified, or has a warranty).
– Any product that is returned without all original packaging and accessories.
– Any product that has been installed. We offer technical support for this reason.
– Any product that exhibits physical damage or improper installation.
– Any product which appears tampered, customized or altered in any way.
Standard Warranty:
Air Oil Separators' - V2's, V3, Baja's - Limited Lifetime Warranty -
Free Replacement on a *Manufacturer Defect* to the original purchaser.
No refunds
Only applies to the Air Oil Separator canister itself and not components such as hoses, hardware, etc.
Billet Power Blocks' - Limited Lifetime Warranty -
Free Replacement for a *Manufacturer Defect*, no refunds to the original purchaser
No refunds for installed parts. A manufacturer defect only applies to the Billet Power Block itself and not wear-item components such as hoses, gaskets, etc.
Crawford Built Short Block's - Please read carefully
No Warranty. No Refunds. Not returnable. No exceptions.
Our standard 30 return policy does not apply to any Crawford Built short block.
Crawford Built short blocks are designed for racing and off-road purposes only.
You accept all risk and liability upon purchase of a Crawford Built short block.
Once a short block is ordered, it cannot be cancelled.
By purchasing a Crawford Built short block, you agree to all of the above terms and conditions.
CrawfordSPEC Wheels by ICON Alloys -
Icon Alloys offers a limited lifetime warranty which can be found here: https://images.iconfigurators.app/images/categories/highres/ICON_2018_WARRANTY_INFO_1392.pdf
Exhausts - 1 Year Limited Warranty - Free Replacement on a *Manufacture Defect*. Only applies to the exhaust itself and not components such as gaskets, bolts, etc.
KCHiLiTes Products - 23 Year Limited Warranty which can be found here: https://www.kchilites.com/legal/store/warranty
OEM Short Blocks - Refer to Subaru of America's Warranty.
Due to fraud this item is non-returnable.
Overland Products (excluding KC HiLiTes products) - 2 Year Limited Warranty - Free Replacement on a *Manufacture Defect* . Only applies to the physical product itself. Does not apply to powder coating or other components such as wiring, hardware, bushings, etc.
Short Block Install Kit's - No Warranty. No Refunds. Not returnable. No exceptions.
Oil, Fluids & Petroleum Products - are non-returnable. No exceptions
*Manufacturer Defect* - Is at the sole discretion of the manufacturer, Crawford Performance.
When you buy from Crawford Performance you are accepting and agreeing to our returns policy, exchanges policy, and any warranty offered by the third-party manufacturer, such as OEM short block etc. as well as our standard warranty without exception.
